Volume 10 Issue 3 ( September 2023 )

E-commerce industry depends upon the last mile delivery performance. There are some variables acting as enablers help to improve the last mile delivery performance whereas variables acting as barriers restrict the growth in last mile delivery performance. After studying several literatures of supply chain, some variables are identified on which last mile delivery performance depends. Among these variables, barriers have been identified. This paper analyses the impact of barriers on last mile delivery performance. on the basis of literature review, expert talk and brainstorming, twenty variables as barriers to last mile delivery are identified. An integrated decision-making trail and evaluation laboratory (DEMATEL) approach is used to inter-relate barriers and cause/effect relationship among the barriers. Eleven barriers are selected to be considered in cause group and further are in Effect group. Routing simulation, Alternative vehicles, Unawareness about upgraded technology are most important barriers according to study. A framework for barriers to last mile delivery is proposed which provides valuable insights to managers for better last mile delivery performance and improves customer satisfaction.

Keywords: Last mile delivery, supply chain, barriers/criteria, DEMATEL, cause-effect relationship