Volume 10 Issue 4 ( December )

Purpose: In present paper the problems facing by customers of oil filled transformers, made by small scale industries located in Jaipur (Rajasthan) is discussed and then solutions are identified for the same.Six-Sigma DMAIC methodology is adopted for present research study. Research Methodology: the research methodology adopted for the present research work is that, conducting a survey, online questionnaire, internet data, information provided by companies are used for finding the key problems and then use different tools like Pareto chart, cause and effect diagram, Kano model analysis, SIPOC and others. Research Findings: The main conclusion of the present study was that by applying the DMAIC methodology for resolving the customers problems, Six Sigma play important role when stake holders are small scale industries and their customers. Limitations: Although Six Sigma is perfect tool for resolve the customer related problems but sometimes if data collection is not done properly then the results accuracy level is compromised. In present case data provided by companies have limited information for Six Sigma analysis, so separate survey is required for more data collection. Importance of present work: Six Sigma method is very helpful for manufacturing industries but when small scale industries specially making the oil filled transformers are selected, where limited work is reported by researchers from worldwide. In present paper the problems face by various customers. During their purchase and after some time of purchase. So this research work help to industries which come in this this production area, make more better working conditions in their premises.

Keywords: Six Sigma, DMAIC methodology, Small Scale Industries, Oil Filled Transformers, Customer Complaints